10.29327/1298728.24-22
This paper presents the Conflict Scenario Control tool a web system that assists in the elicitation and management of interpersonal conflict scenarios, in the context of Requirements Engineering, considering conflicts categorization (based on a systematic literature review in the area) and promoting empathy with the involved stakeholders. The tool evaluation occurred as a classroom study; the students used the tool to record and manage real conflict scenarios, through interviews with RE professionals; at the end, students answered a questionnaire which shows that they consider the system comfortable, organized, easy to use, with a didactic layout, and capable of recording real scenarios, in a structured way, and with support to help in thinking about conflicts.
Keywords: Ferramenta; cenários de conflito; Engenharia de Requisitos
@inproceedings{wer202121,
author = {Paiva, M. and Lencastre, M. and Barbosa, A.},
title = {CSC - Um Sistema de Controle de Cenários de Conflito},
booktitle = {Anais do Workshop em Engenharia de Requisitos - Proceedings of the 24th Workshop on Requirements Engineering (WER2021)},
year = {2021},
issn = {2675-0066},
isbn = {978-65-00-73407-2},
doi = {10.29327/1298728.24-22}
}