10.29327/1298262.25-27
[Background] Conflicts are inherent in human relationships; people have different experiences, values, opinions, and ways of carrying out tasks, which can lead to disagreements. The composition of a software development team has a heterogeneity of individuals with different competencies, which impacts their interaction. Conflicts in the software development cycle are inevitable and can occur at any stage; if not well managed, they tend to generate adverse results and financial and time expenses. [Objective] In this thesis proposal, we aim to create an approach for evaluating the maturity of conflict management and prevention in software development environments; this occurs based on the analysis of a set of well-established metrics and extracted indicators. [Method] Initially, a Systematic Literature Review (SLR) was carried out to verify the state of the art on conflicts and their management in software development. After, a proposal is built to consider ways of identifying the team's level of maturity in terms of conflicts treatment; this evaluation includes an analysis of applied forms of conflict prevention and management and variables that point to high impacts on project success. Also, we want to analyse team members' symptoms that stand out at any given time, as they usually represent a thermometer of conflict problems. Finally, the approach will be validated in a work environment. [Expected results] An approach that supports the conflict assessment and management in software teams. [Conclusions] The proposed approach aims to help track a team's functioning during the software development life cycle, supporting team managers in a new way to guide the team appropriately.
Conflict; Conflict Management; Software engineering.
@inproceedings{wer202227,
author = {Barbosa, A. and Lencastre, M.},
title = {Towards an approach to conflict assessment in software teams},
booktitle = {Proceedings of the WER2022-25th Workshop on Requirements Engineering, Natal-RN, Brazil},
year = {2022},
issn = {2675-0066},
isbn = {978-65-00-73495-9},
doi = {10.29327/1298262.25-27}
}